Logging in

By default, Pixtoome allows you to log with an email/password pair, a Google account, or a GitHub account.

Organization administrators can add other authentication methods, including SSO or LDAP integration, or disable any of the methods above.

To log in, go to your organization's Pixtoome URL and follow the on-screen instructions.

You can log in with any method, regardless of how you signed up. E.g. if you originally signed up using your Google account, you can later log in using GitHub, as long as your Google account and GitHub account use the same email address.

Troubleshooting

I don't know my Pixtoome URL

Some ideas:

  • If you know your organization is hosted on pixtoomechat.com, go to find my account and enter the email address that you signed up with.

  • Try guessing the URL. Pixtoome URLs often look like <name>.pixtoomechat.com, pixtoome.<name>.com, or chat.<name>.com (replace <name> with the name of your organization).

  • Ask your organization administrators for your Pixtoome URL.

I signed up with Google/GitHub auth and never set a password

If you signed up using passwordless authentication and want to start logging in via email/password, you can reset your password.

I forgot my password

You can reset your password. This requires access to the email address you currently have on file. We recommend keeping your email address up to date.